GRCoC Bylaws (revised April 2023)

• Sets out the governance rules for the Continuum of Care, including membership, board structure, and decision-making procedures

Collaborative Applicant MOU (2025)

• Defines the responsibilities of the Collaborative Applicant in supporting the CoC’s planning, funding, and coordination functions

HMIS Lead MOU (2025)

• Defines the responsibilities of the HMIS Lead for system administration, compliance, data oversight, and reporting.

Coordinated Entry System Coordinator MOU (2025)

• Defines the responsibilities of the CES Coordinator for day-to-day coordinated entry operations, infrastructure, and system support.

GRCoC 2025 Annual Report

• The annual reports provide a yearly overview of the Greater Richmond Continuum of Care’s collaborative work, including system performance, key initiatives, partnerships, and progress toward addressing homelessness across the community.

Coordinated Entry is a system in which all homeless assistance programs work together to ensure that services are accessible and well-targeted to the immediate needs of our neighbors experiencing homelessness. The goals of a coordinated entry system are to simplify access to services for people pushed into homelessness; to track program and system outcomes in reducing homelessness; to inform and enhance decision-making; and, to improve a community’s overall response to the crisis of homelessness.

GRCoC Coordinated Entry Policies and Procedures, 2026

GRCoC Program Standards guide the operation of GRCoC’s grant funded programs including outreach, emergency shelter, rapid rehousing, permanent supportive housing, as well as the joint transitional housing-rapid rehousing program. Agencies participating in the GRCoC annually sign a Coordinated Entry System MOU, agreeing to adhere to the standards below.

In 2024, GRCoC System Policies and Process (SPP) Committee revised the program standards. The SPP Committee reviews and revises these standards every two years. GRCoC Board approved the standards on June 10th, 2024.

GRCoC Diversion Standards (updated 2024)

GRCoC Outreach Standards (updated 2024)

GRCoC Emergency Shelter Standards (updated 2024)

GRCoC Rapid Rehousing (RRH) Standards (updated 2024)

GRCoC Permanent Supportive Housing (PSH) Standards (updated 2024)

GRCoC Joint Transitional Housing/Rapid Rehousing Standards (updated 2024)

GRCoC Prevention Standards (Approved 2017)

Summary of Compliance with HUD Requirements

This document reviews the GRCoC's  coordinated entry system against HUD requiremenets using a formal self-assessment tool. It identites areas of compliance as well as opportuities for improvement  across the four components of coordnated entry: access, assessment, priorization, and referral. The summary supports transparency and ongoing system alignment with federal standards. 

Summary of Compliance with HUD Requirements (Approved December 2025)

GRCoC CES Annual Evaluation 2025

This report provides a comprehensive review of the Coordinated Entry System, examining how access, assessment, prioritazation, and referral processes function in practice. It includes a cmpliance review alongslide system-level data to assess performance and alignment with federal requirements. The evaluation identies strengths and opportunities to improve coordination, transparency, and outcomes across the system. 

GRCoC Richmond  CES Annual Evaluation 2025 (Approved December 2025)

Community Connection Points

GRCoC Commuinty Connection Points are designated locations within the community where families and individual expereincing homelessness can connect with GRCoC Access Points. This includes space indoors to meet with coordinated street outreach workers and phone or internet access to connect with case workers or contact the Housing Connection Line. For more information please visit the Community Connection Points page on this website. 

Community Connection Point Application (Approved March 2024)

Community Connection Point Policy (Approved March 2024)

CES Advertisement Policy

This policy outlines how CES is promoted to ensure individuals and families know how to access services. It emphasizes consistent messaging, broad outreach, and accessibility across community partners and platforms. The policy supports equitable awareness of CES throughout the region.

CES Advertisement Policy (Approved January 2026)

CES Access Review

CES Access Review is a focused evaluation of the Access component of the Coordinated Entry System, examining how individuals and families connect to services through Access Points, assessing compliance with federal requirements, and identifying opportunities to strengthen accessibility, coordination, and alignment with community needs.

GRCoC CES Access Review 2023 (Approved December 2023; revised February 2024 for clarity)

GRCoC Sample Assessment and Shelter Referral FAQ

These documents provides an overview of the information collected during intake alongside an explanation of how shelter referral and prioritization work, helping both providers and participants understand what to expect when accessing services.

Sample Basic Assessment

GRCoC Shelter Referral FAQ (Approved October 2024)

Case Conferencing Participation Policy

This policy describes how providers and partners collaborate through case conferencing to coordinate care as well as shelter or housing solutions. It outlines roles, expectations, and participation requirements for agencies involved in CES. This process supports alignment of reosurces and improves outcomes for households with complex needs. 

Case Conferencing Participation Policy (Approved January 2026)

CES Referrals to Recovery Programs Policy

This policy outlines how CES connects individuals to recovery-oriented services while maintaing a peson centered approach. Referrals are based on voluntary disclosure, informed consent, and individual choice. The policy ensures dignity, autonomy, and access to a range of recovery supports. 

CES Referrals to Recovery Programs Policy (Approved January 2026)

Memorandums of Understanding (MoU) with the GRCoC to provide services as part of a Coordinated Entry System (CES). The annually-established MoU ensures commitment to community-developed program standards and policies that meet federal guidelines and maximize our limited resources. These policies and standards ensure that all programs in the GRCoC employ fairness and transparency for people accessing services, use best practices in program delivery, follow non-discrimination and equal access guidelines, and participate in service coordination. 

The community worked together to develop policies and standards for administering and providing homeless services in the region. These documents have been approved by the GRCoC Board and serve as the guiding principles for all programs, regardless of funding sources.

The FY26 designated & approved CES MoU agencies are ACTS, CARITAS, Commonwealth Catholic Charities, Daily Planet Health Services, Hanover Safe Place, HomeAgain, Homeward, Housing Families First, Liberation Veteran Services, Richmond Behavioral Health Authority, The Salvation Army, the SPAN Center, St. Joseph’s Villa Flagler, and SupportWorks Housing.

Emergency Transfer Plan (ETP)

The Greater Richmond Continuum of Care (GRCoC) Emergency Transfer Plan (ETP) provides a process for people who are experiencing domestic violence, dating violence, sexual assault, or stalking to request an emergency transfer to a safer housing situation or shelter stay. This plan is designed to support the safety and stability of program participants while ensuring compliance with the Violence Against Women Act (VAWA).

If an individual receiving assistance through a HUD CoC- or VHSP-funded Rapid Rehousing (RRH), Permanent Supportive Housing (PSH), Emergency Shelter (ES), or Transitional Housing (TH) program is in danger due to one of these forms of violence, the housing provider (HP) should follow the procedures in this plan (ES providers are considers housing providers in this context). The YWCA of Richmond serves as the coordinating agency (CA) for the ETP and supports participating housing providers and clients through the transfer process.

The ETP policy outlines who is eligible for a transfer, the documentation requirements, confidentiality protections, and the steps involved in carrying out a transfer. 

Revelant Resources for Providers can be found here: 

• The policy can be found here.  (Approved June 2024)

This policy outlines eligibility criteria, confidentiality protections, documentation requirements, provider responsibilities, and the procedures for coordinating emergency transfers under the GRCoC ETP.

• Flowchart

This flowchart provides a visual overview of the ETP process, including referral pathways, coordination steps, and transfer procedures for participating providers.

• ETP/VAWA Training Materials

This is a powerpoint shared by HUD to understand VAWA and the requirements for developing and implememnting an ETP program. 

GRCoC Arbitation Policy

This document outlines how stakeholders can resolve disputes related to coordination, standards, performance, or HMIS compliance. It provides a structured process for rfeviewing and addressing conflicts. The policy supports fairness and consitency across the GRCoC.

GRCoC Arbitation Policy (Approved December  2017)

GRCoC System-level Grievance Policy and Process

This document explains how program participants can raise complaints or concerns about system-level decisions or coordinated processes within the GRCoC. It outlines the steps for submitting and reviewing grievances. The policy ensures concerns are addressed in a fair and transparent manner.

GRCoC System-level Grievance Policy and Process (Developed May 2023)

2021 Local Emergency Housing Voucher Policies 

These documents outlined the local prioritization approach for Emergency Housing Vouchers, including which households are prioritized for referral in 2021. The documents also describes how households were referred and matched to Emergency Housing Vouchers through the local process during this time. These vouchers are not currently available in this community.

Local EHV Prioritization 2021  (Approved June 2021)

Local EHV Referral and Match Process 2021  (Approved July 2021)

2021 Emergency Housing Voucher (EHV) MOUs

These agreements formalize partnerships between the GRCoC and local housing authorities and partners to implement the Emergency Housing Voucher program, outlining roles, referral and matching processes, and coordination of supportive services to ensure households are successfully connected to and maintain housing.

Memorandum of Understanding RRHA 2021

Memorandum of Understanding CVRC 2021

Memorandum of Understanding Henrico 2021

2021 Seasonal Task Force

The following docuemnt summarizes the task force’s recommendations for expanding winter shelter capacity, including facility needs, standards, funding, and equity considerations

2021 Seasonal Shelter Task Force Recommendations  (Approved May 2021)

Crisis Assistance Directory

This is a list crisis assistance contacts by locality, including regional housing crisis and homeless assistance contact points across Virginia communities.

Crisis Assistance Directory by Community (Updated March 2024)