Case Manager Resource Hub
Welcome to the Case Manager Resource Hub! This resource center is designed to support housing case managers, outreach workers, shelter staff, and other professionals working within the Greater Richmond homeless response system.
Whether you are new to the Continuum of Care (CoC) or looking for quick access to tools and information, this hub provides resources to help you navigate the system, understand Coordinated Entry, connect with community partners, and support households experiencing homelessness. Here you will find training materials, program information, referral guidance, case conferencing resources, and opportunities to stay connected with system updates and ongoing learning.
Our goal is to make essential information easy to find, support consistent practices across agencies, and strengthen collaboration throughout the homeless response system.
Learning Opportunities
Visit the Training page to explore self-paced learning materials and view upcoming live training opportunities. A few trainings that may be especially helpful for case managers include:
- Connection to Homeless Services
- This training is held every month and explains how people are connected to the homeless crisis response system.
- Housing Problem Solving
- Learn best practices and tips for supporting people experiencing a housing crisis. Hear anecdotal stories, practice role playing scenarios, learn what resources are available in our community, and network with others doing similar work.
Please visit the Training page to view upcoming training dates and registration information!
HCIS Support
The Homeless Community Information System (HCIS) is the Greater Richmond Continuum of Care’s Homeless Management Information System (HMIS), a secure database used to document services, coordinate care, and better understand homelessness in our region. HCIS helps homeless service providers record client interactions, track housing and service needs, coordinate referrals, and connect individuals and families to housing resources. As required by HUD, Continuums of Care use HMIS to collect standardized data that supports service coordination, community planning, and reporting on homelessness and housing outcomes. To learn more about HCIS, please visit the HCIS page here.